Cost of Living & Other Financial Difficulties

We are here for you throughout, and just a phone call or email away from whatever help, assistance, and guidance you need.

We understand that many of our customers may have times when they are concerned about if they may be able to repay the loan now or in the future, and many might be facing additional financial pressures due to the current challenges being placed on household budgets.

Whether you're struggling to manage your payments or worried about covering the essentials, you are not alone. We’re here to support you and help you get back on track.

No matter your situation, we're always happy to talk through the options available and find the right way forward for you. You can call us on 0161 850 9032 or drop us an email at [email protected].

We are available six days a week, apart from Christmas Day and New Year’s Day.
Our opening hours are as follows:

Monday - Thursday: 9.00am – 7.00pm
Friday: 9.00am – 6.00pm
Saturday: 9.00am – 1.00pm
Sunday: Closed


What Kind Of Help Is Available?

There is no “one size fits all” approach and we will work with you to find the best approach for you, for your individual circumstances and ensure the most suitable solution is found. This may include changing the amount, method or frequency you pay to better fit your current situation or vehicle return options. You can find more about what each of these options in the frequently asked questions section.

There are also a number of organisations that offer free independent confidential and impartial debt advice should you need additional support or have wider concerns about debt.

Money helper (formerly Money Advice Service)
0800 138 7777

0800 138 1111

Citizens Advice
03444 111 444

National Debtline
0808 808 4000

Financial Ombudsman


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