Frequently Asked Questions

Can I change my payment date?

Yes! You can change your payment date at any time by calling us on 0161 850 7823.

Can I pay my finance off early?

Yes! You can settle your finance at any point during your agreement, just contact us to get a settlement quote.

What if I want to sell/change my car?

Unfortunately, you can’t sell your car without our express permission. If you want to discuss this give us a call and we’ll be happy to talk through your options.

What happens if I have issues with the vehicle?

In the unlikely event that the vehicle you’ve financed through us has issues, we recommend contacting the dealer first. If they’re unable to resolve the problem, please contact us and we’ll be happy to help.

What happens if I change my mind about the finance?

If it’s been less than 14 days since you signed your finance agreement, then you have the right to withdraw. However, this only applies to your finance, not the vehicle. If you do withdraw, you will owe the total amount paid for the loan, plus a daily rate of interest.

What do I do if I change my address or contact details?

If you’ve recently moved house or need to update any of your personal contact information, let us know by calling the team or sending an email.

What happens if I move bank accounts?

If you pay by Direct Debit but have changed bank account, give us a call on 0161 850 7823 to update your details. Please be aware that it can take up to 14 days to set up a new Direct Debit instruction.

Can I make additional payments?

Yes! We can accept regular overpayments or you can make an additional payment at any time via bank transfer or debit card over the phone.

What happens at the end of the agreement?

Once you’ve made your final payment, the car will be all yours! You’re now free to sell it or use it as you wish.

How do I make a complaint?

If you’re unhappy with your vehicle, finance agreement, or the service you have received, we would be happy to do everything we can to resolve the situation for you. You can give us a call on 0161 850 7823 or email [email protected].

Alternatively, you can write to us at the following address:
Complaints Department 247Money
Universal Square Devonshire Street North Manchester
M12 6JH

You can also find our full Complaints Procedure on our website.
Complaints Procedure


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